These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
February 2022
Jimmy and his former wife signed a relationship property agreement stating they would each be respon…
November 2021
Rose's husband unexpectedly left her in 2019 after withdrawing large sums of money from their joint …
Thomas complained to a bank on behalf of Sid about transactions on Sid’s account. Sid was very elder…
Antoinette was the victim to an online investment scam. She sent $150,000, all of her savings, overs…
Harriet was the victim of a Facebook lottery scam, in which she was led to believe that she had won …
Vern transferred $60,000 overseas over two months in a romance scam. Then he sent another $11,000 in…
October 2021
Leonie fell behind on repayments on her credit cards, and the bank tried unsuccessfully to contact h…
Bronwyn complained to the bank on behalf of her son Oscar’s estate after discovering he had no life …
Roger was a trustee of his family trust. In 2015, the Inland Revenue Department issued a cheque to t…