These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
August 2024
Fern was overseas when her house was burgled in April 2022 and three of her EFTPOS cards were stolen…
In mid-2022, Filipe responded to an advertisement from an international bank about term deposit inve…
In August 2023, Eloise went on an overseas trip. She notified her bank of her plans before she left.…
In November 2022, Rupert decided to invest in what he thought were green bonds with a well-known Aus…
In July 2023, Ken received a text message/email purportedly from the Inland Revenue Department (IRD)…
In 2019, Bodhi applied for a parent-investor residency visa, which required him to put at least $1 m…
In February 2023, Madison received an email purportedly from the Inland Revenue Department saying sh…
Beatrix responded on a messaging app to someone claiming to be her daughter. Beatrix was led to beli…
In 2017, Mikhail’s partner started working at a bank. Mikhail called an insurance adviser at the ban…