Questions about banking issues? Check here first

August 2024

Cards and PINs / Fraud & scams /

Bank right to reject claim because PIN was easily guessable

Fern was overseas when her house was burgled in April 2022 and three of her EFTPOS cards were stolen…

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August 2024

Fraud & scams /

Bank had no reason to suspect transfer was part of investment scam

In mid-2022, Filipe responded to an advertisement from an international bank about term deposit inve…

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August 2024

Fraud & scams /

Travel notification did not imply bank would scrutinise transactions more closely

In August 2023, Eloise went on an overseas trip. She notified her bank of her plans before she left.…

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August 2024

Fraud & scams /

Bank responded properly to scam victim’s questions about legitimacy of account

In November 2022, Rupert decided to invest in what he thought were green bonds with a well-known Aus…

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August 2024

Fraud & scams /

Bank offers $24,500 over two-day delay in following up about scam transfer

In July 2023, Ken received a text message/email purportedly from the Inland Revenue Department (IRD)…

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August 2024

Investing /

Contract made clear bank could not guarantee return on investment

In 2019, Bodhi applied for a parent-investor residency visa, which required him to put at least $1 m…

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August 2024

Fraud & scams /

Customer reimbursed $44,000 after nothing in fake bank log-in page to suggest a scam

In February 2023, Madison received an email purportedly from the Inland Revenue Department saying sh…

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August 2024

Fraud & scams /

Customer accepts explanation of scam loss

Beatrix responded on a messaging app to someone claiming to be her daughter. Beatrix was led to beli…

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August 2024

Insurance policies /

Bank’s advice on policy exclusions seriously misleading

In 2017, Mikhail’s partner started working at a bank. Mikhail called an insurance adviser at the ban…

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Case notes

Bank right to reject claim because PIN was easily guessable

Bank had no reason to suspect transfer was part of investment scam

Travel notification did not imply bank would scrutinise transactions more closely

Bank responded properly to scam victim’s questions about legitimacy of account

Bank offers $24,500 over two-day delay in following up about scam transfer

Contract made clear bank could not guarantee return on investment

Customer reimbursed $44,000 after nothing in fake bank log-in page to suggest a scam

Customer accepts explanation of scam loss

Bank’s advice on policy exclusions seriously misleading