These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
May 2022
Aaron complained to us about how the bank reported information about his joint portfolio investment …
In 2021, Marcia received an email purportedly from the Inland Revenue Department asking her to click…
In 2021, Hemi authorised payments totalling $149,000 to a company presenting itself as a cryptocurre…
April 2022
In 2012, William and Kath agreed to pay the bank $150 a fortnight to repay a $65,000 shortfall from …
Ralph made three payments totalling $70,000 to a company’s Hong Kong bank account. The company turne…
Harry made a claim on his insurance policy for a disability caused by an infection in his left hip j…
Jack was removed as managing director of two companies and his account operating authority for the c…
Daphne was an employee of a bank and had taken out a personal loan. When she left the job in 2021, t…
March 2022
Kitty lived in a resthome and had not used her eftpos card since early 2018. In early 2020, her eft…