How can we help?
We’re here to help you fix your banking problems. We’re free and independent.
Case Studies
We produce guides and case notes to help you bank better and sort out any banking problems.
Read our guides & cases
We'll help you resolve complaints
1
You make a complaint
We listen to your side of the story and gather the facts.
2
We'll look into it
We talk to the bank and others and gather more information.
3
We report back to you
We try to come up with an outcome agreeable to both you and the bank. If not, we formally investigate and make a decision.
Banking Ombudsman
"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden