How can we help?

We’re here to help you fix your banking problems. We’re free and independent.

Complaints dashboard

We collate and publish industry wide complaint information.

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Have a complaint? Fill in your details and we’ll look into it.

Make a complaint

We'll help you resolve complaints


You make a complaint

We listen to your side of the story and gather the facts.


We'll look into it

We talk to the bank and others and gather more information.


We report back to you

We try to come up with an outcome agreeable to both you and the bank. If not, we formally investigate and make a decision.

Guides & cases

We produce Quick Guides and publish case notes to help you bank better and sort out banking problems.

Read our guides & cases


COVID-19 and your banking – we are open for business and here to help.

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Banking Ombudsman

Our Ombudsman

"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden