Home | Banking Ombudsman Scheme

How can we help?

We’re here to help you fix your banking problems. We’re free and independent.

We produce guides and case notes to help you bank better and sort out any banking problems.

Have a complaint? Fill in your details here and we’ll look into it.

Make a complaint

We listen to your side of the story and gather the facts.

We talk to the bank and others and gather more information.

We try to come up with an outcome agreeable to both you and the bank. If not, we formally investigate and make a decision.

"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden