Banking Ombudsman Scheme

How can we help?

We’re here to help you fix your banking problems. We’re free and independent.

We collate and publish industry wide complaint information.

Have a complaint? Fill in your details and we’ll look into it.

Make a complaint

We listen to your side of the story and gather the facts.

We talk to the bank and others and gather more information.

We try to come up with an outcome agreeable to both you and the bank. If not, we formally investigate and make a decision.

We produce Quick Guides and publish case notes to help you bank better and sort out banking problems.

COVID-19 and your banking – we are open for business and here to help.

"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden