03 Mar 2015
Agreeing to be a guarantor can mean you are liable for any future debt the person takes on, and the bank may not even have to tell you of any new lending - as this person belatedly found out.
23 Feb 2015
If we think a bank makes a reasonable offer to settle a complaint, we are not able to consider it further, as in this case in which a bank offered some compensation after bank cards were stolen and poor PIN protection led to theft from bank accounts.
17 Feb 2015
The Banking Ombudsman Scheme wants your ideas about suggested amendments to its terms of reference (rules) following its independent review last year. To find out more and to make a submission click here.
