Online complaint form

trust us to be fair

Welcome to New Zealand's Banking Ombudsman Scheme

The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banking service providers. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.

This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your banking service provider.

We will do our best to help you - trust us to be fair.

  • Recent cases

    • Case notes provide a quick snapshot of some of the complaints considered by the Banking Ombudsman.


    Search case note library

  • Current Account

    • You can view the latest issue of our Current Account e-newsletter, become a subscriber or browse the archive.


    View Current Account

Welcome to New Zealand's Banking Ombudsman Scheme

The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banking service providers. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.

This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your banking service provider.

We will do our best to help you - trust us to be fair.

Latest news

What happens to bank accounts after a death

25 Feb 2014

The Banking Ombudsman Scheme has published a new Quick Guide explaining why people may not be able to get information they think they are entitled to about a deceased customer’s bank account from the bank.  

Do due diligence for matters of the heart as well as the wallet - Banking Ombudsman

13 Feb 2014

Too many people looking for love are being tricked out of their money by rakes and charlatans, says Banking Ombudsman Deborah Battell.

Message from the Banking Ombudsman

"You can trust that we are independent, we will listen to both sides of the story and be fair.

We may not always find in your favour but we will clearly explain our findings to you.

We help others learn from the disputes we resolve. We also empower customers and banks to improve the banking experience."

- Deborah Battell, Banking Ombudsman

Contact us

Our office hours are 8:30am to 5:00pm Monday to Friday (New Zealand time).

For contact details please click here.

We can consider your complaint if your banking service provider is one of our scheme participants.