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Better Banking
Make a complaintOur 2024 independent review is underway
Learn more hereYou've been scammed by Nigel Latta
Learn more about our fraud prevention documentary series (made with the support of NZ banks).
Learn more about the seriesAnnual report
We publish an annual report which outlines the organisations performance for the year.
See 2023-24 hereGuides & cases
We produce Quick Guides and publish case notes to help you bank better and sort out banking problems.
Read our guides & casesBanking Ombudsman
"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden