How can we help?

We’re here to help you fix your banking problems. We’re free and independent.

Guides & cases

We produce Quick Guides and publish case notes to help you bank better and sort out banking problems.

Read our guides & cases

Complaints

Have a complaint? Fill in your details and we’ll look into it.

Make a complaint

We'll help you resolve complaints

1

You make a complaint

We listen to your side of the story and gather the facts.

2

We'll look into it

We talk to the bank and others and gather more information.

3

We report back to you

We try to come up with an outcome agreeable to both you and the bank. If not, we formally investigate and make a decision.

Banking Ombudsman

Our Ombudsman

"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden