The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your bank.
We will do our best to help you - trust us to be fair.
28 Aug 2015
A woman who bought an investment property with an acquaintance later complained about hardship and that the bank should never have let her borrow the money. Read on for what we found.
28 Aug 2015
A lack of good communication can be blamed for most complaints about banks, says the new head of the Banking Ombudsman Scheme.
14 Aug 2015
A man was left out of pocket after a misunderstanding over a joint loan taken out with his mother. To make matters worse, the bank still expected him to pay loan-related insurance premiums after his mother’s death.
Message from the Banking Ombudsman
"We consider complaints between banks and their customers, resolve them fairly, and share what we’ve learned to improve the banking experience for all."
- Nicola Sladden, Banking Ombudsman