The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your bank.
We will do our best to help you - trust us to be fair.
07 Oct 2015
A woman claimed she may have been better off to not sell her property after her bank kept all the sale proceeds instead of letting her pay off other debtors.
23 Sep 2015
A woman complained her sibling spent all their mother’s money before she died, so they had to foot the bill for the funeral. What did we think of this case?
11 Sep 2015
We had to establish what “close of business” means in the electronic age to resolve a complaint about bonus interest not being paid. Read on for what we found.
Message from the Banking Ombudsman
"We consider complaints between banks and their customers, resolve them fairly, and share what we’ve learned to improve the banking experience for all."
- Nicola Sladden, Banking Ombudsman