We’re here to help you fix your banking problems. We’re free and independent.
We produce Quick Guides and publish case notes to help you bank better and sort out banking problems.
Have a complaint? Fill in your details and we’ll look into it.
We listen to your side of the story and gather the facts.
We talk to the bank and others and gather more information.
We try to come up with an outcome agreeable to both you and the bank. If not, we formally investigate and make a decision.
"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."Nicola Sladden