Make a complaint

How can we help?

We’re here to help you fix your banking problems. We’re free and independent.

Guides & cases

We produce Quick Guides and publish case notes to help you bank better and sort out banking problems.

Read our guides & cases

Complaints

Have a complaint? Fill in your details and we’ll look into it.

Make a complaint

We'll help you resolve complaints

1

You make a complaint

We listen to your side of the story and gather the facts.

2

We'll look into it

We talk to the bank and others and gather more information.

3

We report back to you

We try to come up with an outcome agreeable to both you and the bank. If not, we formally investigate and make a decision.

More on what to expect Blue bubble character sitting at his desk and answering the phone

Banking Ombudsman

Our Ombudsman

"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden