The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banking service providers. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your banking service provider.
We will do our best to help you - trust us to be fair.
25 Feb 2014
The Banking Ombudsman Scheme has published a new Quick Guide explaining why people may not be able to get information they think they are entitled to about a deceased customer’s bank account from the bank.
13 Feb 2014
Too many people looking for love are being tricked out of their money by rakes and charlatans, says Banking Ombudsman Deborah Battell.
Message from the Banking Ombudsman
"You can trust that we are independent, we will listen to both sides of the story and be fair.
We may not always find in your favour but we will clearly explain our findings to you.
We help others learn from the disputes we resolve. We also empower customers and banks to improve the banking experience."
- Deborah Battell, Banking Ombudsman