Bank acted reasonably in freezing accounts during dispute

Rochelle, along with her sister and brother, had enduring power of attorney over their mother's finances. Rochelle’s brother contacted the bank in May 2022 to s…

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Bank failed to make clear couple’s income factored into loan application

In December 2019, George approached the bank about a $300,000 loan to help his brother buy a house. His brother wanted to buy a house in a new development. He h…

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Bank entitled to include residency status in lending criteria

George applied online for a home loan. The bank's website set out some basic application criteria, including that applicants must be a New Zealand citizen or re…

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Bank not obliged to help customer in arrears

In early 2022, Bailey complained that the bank was acting unreasonably and unfairly by demanding she refinance her home loan or sell her home, making no allowan…

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