Below you will find contact details for each bank if you would like to raise a complaint directly.
If the provider is not listed here, they are likely registered with another dispute resolution service. To find out which dispute resolution service your provider belongs to, you can:
- Phone us on 0800 805 950 and we will put you through to the right service, or
- Ask your provider, or
- Search for it on the Financial Service Providers Register
ANZ Bank New Zealand
- ANZ Custodial Services New Zealand Limited
- ANZ Investment Services (New Zealand) Limited
- ANZ National Staff Superannuation Limited
- ANZ New Zealand Investments Limited
- ANZ New Zealand Investments Nominees Limited
- OneAnswer Nominees Limited
- MFL Mutual Fund Limited
- Superannuation Investments Limited
Contact details:
0800 560 555
[email protected]
Online complaints
www.anz.co.nz
ANZ Customer Relations
Freepost 178634
Private Bag 92210
Victoria St West
Auckland 1142
ASB Bank
- Sovereign Home Loans
- ASB Group Investments
- CBA New Zealand Ltd
- Mortgage Holding Trust Company Limited
Contact details
0800 272 005
[email protected]
Online complaints
www.asb.co.nz
Manager Customer Care
ASB
PO Box 35
Shortland Street
Auckland 1140
Bank of Baroda New Zealand
0800 024 404
[email protected]
Online complaints
http://www.barodanzltd.co.nz/
BOBNZ Customer Complaint Cell
Bank of Baroda (New Zealand) Ltd
PO Box 56580
Auckland 1446
Bank of China (New Zealand) Limited
09 980 9000
[email protected]
Online complaints
http://www.bankofchina.com/nz
Complaints Contact Person
Bank of China (New Zealand) Limited
Level 19
66 Wyndham Street
Auckland 1010
Bank of India
09 926 5717
[email protected]
www.bankofindia.co.nz
Bank of India
PO Box 99491
Auckland 1023
BNZ
- BNZ International Funding Ltd
- BNZ Life Insurance Limited
- National Australia Group (NZ) Ltd
- National Wealth Management New Zealand Holding Ltd
Contact details
0800 275 269 or +64 4 931 8209 (if calling from overseas)
Online complaints
www.bnz.co.nz
BNZ Customer Relations
Freepost 716
PO Box 995
Shortland Street
Auckland 1140
China Construction Bank (New Zealand) Limited
09 338 8200 or 0800 299 5533 option 5
[email protected]
http://nz.ccb.com/newzealand/en/index.html
Level 29, Vero Centre
48 Shortland Street
Auckland 1010
Heartland Bank
- Heartland NZ Trustee Limited
- Heartland PIE Fund Limited
- MARAC Finance Limited
- MARAC Insurance Limited.
Contact details
0800 520 009
Online complaints
www.heartland.co.nz
Head of Compliance
Heartland Bank
PO Box 9919
Newmarket
Auckland 1149
HSBC New Zealand
Contact details
0800 028 088
[email protected]
Online complaints
www.hsbc.co.nz
Customer Relations Manager
HSBC
Freepost 85008
PO Box 5947
Victoria St West
Auckland 1142
ICBC
0800 995 588 or +64 9 379 5588 (if calling from overseas, international charges apply)
[email protected]
www.icbcnz.com
Level 11
188 Quay Street
Auckland 1010
Kiwibank
- Kiwi Capital Funding Limited
- Kiwi Asset Finance Limited
- Kiwibank Investment Management Limited
Contact details
0800 333 239 or +64 473 1133 (if calling from overseas, international charges apply)
[email protected]
Online complaints
www.kiwibank.co.nz
Complaints Manager
Kiwibank
Private Bag 39 888
Wellington Mail Centre
Lower Hutt 5045
Nelson Building Society
0800 101 700
[email protected]
www.nbs.co.nz
Head of People and Client Experience
Nelson Building Society
PO Box 62
Nelson 7040
Rabobank New Zealand
Contact details
0800 500 933
[email protected]
www.rabobank.co.nz
Customer Resolutions Manager
Rabobank
Level 4
32 Hood Street
Hamilton 3204
SBS Bank
- TW Financial Services Operations Ltd
- Staples Rodway Asset Management Ltd
- Funds Administration New Zealand (FANZ)
- Southsure Assurance Ltd
Contact details
0800 727 2265
[email protected]
www.sbsbank.co.nz
Customer Complaints Team
Freepost SBS Bank
PO Box 835
Invercargill 9840
Funds Administration New Zealand
021 727 314
Executive Director
Funds Administration NZ Ltd
PO Box 5038
Papanui
Christchurch
The Co-operative Bank
- Co-operative Life Limited
Contact details
0800 554 554 or +64 4 463 1758 if calling overseas, international charges may apply
[email protected]
www.co-operativebank.co.nz
Head of Risk, Compliance and Regulatory
The Co-operative Bank Limited
PO Box 54
Wellington 6140
TSB
0800 872 226
[email protected]
Online complaints
www.tsb.co.nz
Complaints
TSB Service Centre
PO Box 240
New Plymouth 4340
Westpac New Zealand
- BT Funds Management (NZ) Limited
- Number 120 Limited
- The Home Mortgage Company Limited
- Westpac Banking Corporation (NZ Branch)
- Westpac Securities NZ Limited
Contact details
0800 351 494
Online complaints
www.westpac.co.nz
Westpac Customer Solutions
Westpac
Freepost 125 436
PO Box 934
Shortland St
Auckland 1140