Below you will find contact details for each bank if you would like to raise a complaint directly.

If the company you want to complain about is not in our scheme, see the Financial Service Providers Register.

 

ANZ Bank New Zealand

  • ANZ Custodial Services New Zealand Limited
  • ANZ Investment Services (New Zealand) Limited
  • ANZ National Staff Superannuation Limited
  • ANZ New Zealand Investments Limited
  • ANZ New Zealand Investments Nominees Limited
  • OneAnswer Nominees Limited
  • MFL Mutual Fund Limited
  • Superannuation Investments Limited

Contact details:

0800 560 555
enquiry@anz.com
Online complaints
www.anz.co.nz

ANZ Customer Relations
Freepost 178634
Private Bag 92210
Victoria St West
Auckland 1142

ASB Bank

  • Sovereign Home Loans 
  • ASB Group Investments  
  • CBA New Zealand Ltd  
  • Mortgage Holding Trust Company Limited 

Contact details

0800 272 005
custserv@asb.co.nz
Online complaints
www.asb.co.nz

Manager Customer Care
ASB
PO Box 35
Shortland Street
Auckland 1140

Bank of Baroda New Zealand

0800 024 404
compliance.nz@bankofbaroda.com
Online complaints
http://www.barodanzltd.co.nz/

BOBNZ Customer Complaint Cell
Bank of Baroda (New Zealand) Ltd
PO Box 56580
Auckland 1446

Bank of China (New Zealand) Limited

09 980 9000
service.nz@bankofchina.com 
Online complaints
http://www.bankofchina.com/nz

Complaints Contact Person
Bank of China (New Zealand) Limited
Level 17
205 Queen Street
Auckland 1010

Bank of India

09 926 5717
Boinz.operations@bankofindia.co.in 
www.bankofindia.co.nz

Bank of India
PO Box 99491
Auckland 1023

BNZ

  • BNZ International Funding Ltd  
  • BNZ Life Insurance Limited 
  • National Australia Group (NZ) Ltd
  • National Wealth Management New Zealand Holding Ltd  

Contact details

0800 275 269 or +64 4 931 8209 (if calling from overseas)
Online complaints
www.bnz.co.nz

BNZ Customer Relations
Freepost 716
PO Box 995
Shortland Street
Auckland 1140

China Construction Bank (New Zealand) Limited

09 338 8200 or 0800 299 5533 option 5
complaints@nz.ccb.com
http://nz.ccb.com/newzealand/en/index.html

Level 29, Vero Centre
48 Shortland Street
Auckland  1010

Citi New Zealand

  • Citibank Nominees (New Zealand) Limited

Contact details

0800 248 444
https://www.citigroup.com/citi/about/countries-and-jurisdictions/new-zealand.html

Customer Care Manager
Citi New Zealand
PO Box 3429
Auckland 1140

Heartland Bank

  • Heartland NZ Trustee Limited 
  • Heartland PIE Fund Limited 
  • MARAC Finance Limited
  • MARAC Insurance Limited.

Contact details

0800 520 009
Online complaints
www.heartland.co.nz

Head of Compliance
Heartland Bank
PO Box 9919
Newmarket
Auckland 1149

HSBC New Zealand

Contact details

0800 028 088
customerrelations@hsbc.co.nz
Online complaints
www.hsbc.co.nz

Customer Relations Manager
HSBC
Freepost 85008
PO Box 5947
Victoria St West
Auckland 1142

ICBC

0800 995 588 or +64 9 379 5588 (if calling from overseas, international charges apply)

complaints@nz.icbc.com.cn
www.icbcnz.com

Level 11
188 Quay Street
Auckland 1010

Kiwibank

  • Kiwi Capital Funding Limited 
  • Kiwi Asset Finance Limited 
  • Kiwibank Investment Management Limited 

Contact details

0800 333 239 or +64 473 1133 (if calling from overseas, international charges apply)
complaints@kiwibank.co.nz
Online complaints
www.kiwibank.co.nz

Complaints Manager
Kiwibank
Private Bag 39 888
Wellington Mail Centre
Lower Hutt 5045

Nelson Building Society

0800 101 700
complaints@nbs.co.nz
www.nbs.co.nz

Head of People and Client Experience
Nelson Building Society
PO Box 62
Nelson 7040

Rabobank New Zealand

Contact details

0800 500 933
fm.nz.CustomerResolutionNZ@rabobank.com
www.rabobank.co.nz

Customer Resolutions Manager
Rabobank
Level 4
32 Hood Street
Hamilton 3204

 

SBS Bank

  • TW Financial Services Operations Ltd  
  • Staples Rodway Asset Management Ltd  
  • Funds Administration New Zealand (FANZ)
  • Southsure Assurance Ltd  

Contact details

0800 727 2265
customercomplaints@sbsbank.co.nz
www.sbsbank.co.nz

Customer Complaints Team
Freepost SBS Bank
PO Box 835
Invercargill 9840

Funds Administration New Zealand

021 727 314

Executive Director
Funds Administration NZ Ltd
PO Box 5038
Papanui
Christchurch

 

 

The Co-operative Bank

  • Co-operative Life Limited

Contact details

0800 554 554 or +64 4 463 1758 if calling overseas, international charges may apply
complimentscomplaints@co-operativebank.co.nz
www.co-operativebank.co.nz

Head of Risk, Compliance and Regulatory
The Co-operative Bank Limited
PO Box 54
Wellington 6140

TSB

0800 872 226
complaints@tsb.co.nz
Online complaints
www.tsb.co.nz

Complaints
TSB Service Centre
PO Box 240
New Plymouth 4340

Unity Credit Union

All Credit Union Baywide brands including NZCU Baywide, NZCU South, NZCU Central and ACU have changed to Unity. 

0800 299 943
enquiries@unitymoney.co.nz
www.unitymoney.co.nz

Unity Feedback
PO Box 431
Hastings 4156

Westpac New Zealand

  • BT Funds Management (NZ) Limited
  • Number 120 Limited
  • The Home Mortgage Company Limited
  • Westpac Banking Corporation (NZ Branch)
  • Westpac Securities NZ Limited

Contact details

0800 351 494
Online complaints
www.westpac.co.nz

Westpac Customer Solutions
Westpac
Freepost 125 436
PO Box 934
Shortland St
Auckland 1140