Welcome to the banking sector’s complaints dashboard

You’ll find here an industry-wide picture of what’s causing complaints and why. The information comes from banks. We are pleased to be working in partnership with banks to improve transparency and identify opportunities to learn from complaints. 

Since March 2021, we have published information about complaints from each bank. At this early stage, high shares of complaints don't necessarily mean worse customer experiences. It may mean these banks are more active at capturing and recording complaints of any size. 

We’re confident the dashboard will:

  • help customers understand which products and services most often lead to complaints
  • help customers see how banks perform in responding to complaints
  • help banks learn how to improve their products and services
  • help us anticipate trends and offer timely advice
  • help regulators monitor the soundness of the banking sector.

The dashboard will be updated every three months. We published July - September data on 22 November. The next upload, with October - December data, is due for publication in February.

The dashboard is interactive and we encourage you to click on different graphs for more information.

Further information about the dashboard can be found here.

 Launch dashboard