Welcome to the banking sector’s complaints dashboard
You’ll find here an industry-wide picture of what’s causing complaints and why. The information comes from banks. We are pleased to work in partnership with banks to improve transparency and identify opportunities to learn from complaints.
The dashboard includes detailed information about each bank’s complaints onwards. Our guide shows how to find this information.
The dashboard helps:
- customers understand which products and services most often lead to complaints
- customers see how banks perform in responding to complaints
- banks learn how to improve their products and services
- to anticipate trends and offer timely advice
- regulators monitor the soundness of the banking sector.
The dashboard is updated every three months.
For further information about the dashboard, please refer to our dashboard FAQs.