Welcome to the banking sector’s complaints dashboard

You’ll find here an industry-wide picture of what’s causing complaints and why. The information comes from banks.

We’re confident the dashboard will:

  • help customers understand which products and services most often lead to complaints
  • help customers see how banks perform in responding to complaints
  • help banks learn how to improve their products and services
  • help us anticipate trends and offer timely advice
  • help regulators monitor the soundness of the banking sector.

The dashboard will be updated every three months. Complaints information about individual banks will be available from February 2021.

The dashboard is interactive and we encourage you to click on different graphs for more information.

Further information about the dashboard can be found here.

Launch dashboard