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Make a complaint
  • The complaints process
    • Complaints we can consider
    • Bank participants
      • For participants
    • Special assistance
    • Feedback from complainants
  • Guides & cases
    • Quick Guides
    • Case notes
  • Complaints dashboard
  • Reporting
    • Quarterly reports
    • Annual reports
  • About us
    • Banking Ombudsman
    • Our board
      • Board charter
    • Complaints about our service
    • Information sheets
      • Compensation and other remedies
      • Customer service charter
      • How we consider disputes
      • Making a complaint to your bank
      • Suspending a bank’s debt recovery process
      • Complaints with no reasonable prospect of success
    • Reference documents
      • Reviews
    • Privacy
    • Media releases
      • 2025 Media releases
      • 2024 Media releases
      • 2023 Media releases
      • 2022 Media releases
    • FAQs
    • Values
  • Contact us
  • 0800 805 950
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Home chevron-big Guides & cases chevron-big Quick Guides chevron-big

Quick Guides

We’ve put together guides containing practical, easy-to-understand information on all aspects of banking. Ideal to help you sort out a problem, or a simple way to get smarter about banking.

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Bank accounts

Bank accounts

  • Deceased customers' accounts
  • Children's accounts
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Cards

Cards

  • Contactless cards
  • Cards and PINs
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Fraud & scams

Fraud & scams

  • Recovery room scams
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Savings & investment

Savings & investment

  • Breaking a term deposit
  • Investing
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Lending

Lending

  • Concerns about lending decisions
  • Transferring credit card debts
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Payment systems

Payment systems

  • Payment methods
  • Direct debits
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Other

Other

  • New regime to help ensure banks treat customers fairly
  • Privacy & confidentiality
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  • More about us
  • Annual Reports
  • Information sheets
  • Reference documents
  • Privacy

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