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November 2022
A direct debit authority gives an individual or company permission to take funds directly from your bank account. A typical example is when …
May 2024
What to do if you receive foreign chequesIf you receive foreign cheques, you will need to contact the issuer to make other arrangements to r…
July 2021
SecurityWhen entering your PIN, shield your hand from view so people around you can't see it. This reduces the chance of somebody "shoulder …
December 2024
Mistakes happen from time to time, no matter how much care we take, and that includes when we do our banking. Sending money to the wrong per…
Nowadays, no-one thinks twice about doing banking by phone, laptop or tablet. Quite apart from the convenience, mobile banking can help you …
May 2023
We can consider complaints about banks making mistakes when they process payments. This includes wrongly delaying or failing to make a payme…
January 2024
Most international money transfers work as follows: The sender (“the remitter”) instructs his or her bank to send funds overseas to someon…
February 2024
Ways of making payments Banks offer six main ways of making payments, whether into or out of your account: EFTPOS card This allows you t…
The service will check that the account name and account number of payees, that is, recipients of payments, match. The aim is to catch payme…