When entering your PIN, shield your hand from view so people around you can't see it. This reduces the chance of somebody "shoulder surfing" your PIN and using your card fraudulently. Some ATMs have built-in security features to protect customers from fraud. You won't be held responsible for fraudulent use of your card as long as you take reasonable care when using an ATM.
Fees and charges
ATM fees will vary depending on your bank and the type of account you have. You can get information about ATM fees from your bank.
Generally, you can use your bank’s ATMs free of charge if your account has free electronic transactions. Most banks charge a standard fee for using another bank’s ATM. This may include balance enquiries.
When something goes wrong
Contact your bank as soon as possible if something goes wrong when you use an ATM, even one operated by another bank. (Your bank will have to contact the other bank.) Typical problems include the machine:
- not returning your card
- not dispensing the requested amount of cash
- incorrectly processing a deposit.
The ATM may not have enough cash inside. Whatever the problem, your bank will adjust your account balance accordingly after discovering the cause of the problem.
Use of two ATMs leads to investigation mix-up
Ali went to an ATM of another bank to withdraw $100. After she entered her PIN, the ATM appeared to shut down, and ejected Ali’s debit card without any cash.CASE 2
Third search of ATM turns up missing $200
Ana gave her eftpos card to her partner, Jordan, to withdraw $200 for her. Jordan tried to withdraw money at another bank’s ATM. The ATM accepted the card and PIN, but part way through the transaction, an on-screen message said the transaction could not be processed, and the card was returned without any money.CASE 3
Missing money found during maintenance work
Tani deposited $1055 in her bank’s ATM, but it recorded receiving only $330. Seeing this, she cancelled the transaction and the machine returned $330 cash. She took this money into her local branch and deposited it into her account, telling the branch about her experience at the ATM.
A direct debit authority gives an individual or company permission to take funds directly from your bank account. A typical example is when you arrange a direct debit with your power or telecommunications company so your monthly bill is automatically paid from your account.
To set up a direct debit, you complete a direct debit authority form from the company (which is then called a direct debit i…
The following information outlines the process for foreign cheque clearance, if your bank can deposit them.
Please see our quick guide on Payment Methods
ClearanceBanks clear foreign currency cheques in one of two ways.
By negotiationThe bank converts the foreign cheque into New Zealand dollars (using that day’s exchange rate) and deposits the money into the customer’s account. In doing so, the…
Mistakes happen from time to time, no matter how much care we take. Two transposed numbers on a deposit slip or a moment of inattention while doing internet banking and unwittingly your money has gone to the wrong person. The question is: what can you do to get your money back?
It goes without saying that you need to take care when entering and giving out account numbers. They are a crucial piece…
Updated July 2021