better banking

Contact us

Banking Ombudsman Scheme

Our office hours are 8:30am to 5:00pm Monday to Friday (New Zealand time).

Freephone: 0800 805 950
Telephone: 0064 4 915 0400 (from overseas)

We may record calls for quality and training purposes.



For Media enquiries please refer to our News and Publications page.


Physical address:
Level 5, Huddart Parker Building
1, Post Office Square
Wellington 6011

Postal address:
Freepost 218002
PO Box 25327
Featherston Street
Wellington 6146

Limited English? We use interpreters from Language Line.


Please note that the Banking Ombudsman Scheme can only consider complaints about banks who were scheme participants at the time the problem occurred.