Phone
0800 805 950
+64 4 915 0400 (from overseas)
We record all inbound and outbound calls.
Postal address (for all postal mail)
Freepost 218002
PO Box 25327
Wellington 6140
Physical address (for couriered mail and deliveries)
Level 5
Huddart Parker Building
1 Post Office Square
Wellington 6011
We are only accepting visitors by appointment. Please contact us at [email protected] to make an appointment.
Media enquiries
Contact: Nicola Sladden, Banking Ombudsman
[email protected]
021 808 059
Special assistance
We can help you make a complaint if you have an impairment or speak another language.
Complaints about our service
See this page for information on complaints about our service.
Useful links
See this page for a list of other useful websites.