We are a free and independent dispute resolution service. We look into complaints by customers about their banks. Sometimes we make formal decisions, but often we facilitate outcomes agreeable to the customer and the bank before that. We also help in other ways, such as offering information and guidance on banking matters. We put the customer at the heart of what we do: hear what our customers have to say about us.

For more information about us give us a call or take a look at our brochure (hard copies are available in all banks).

You can also find out more information on:

Customer service charterStrategic Plan 2017-2020Privacy | Reference documents