We can give you:

  • information about banking industry practices and procedures
  • information about how to make a complaint about a bank
  • information about banks' legal obligations and industry codes.

Outside our scope

Our goal is to help bank customers with their complaints. But there are some complaints we cannot look at. Our rules, or terms of reference, explain this in detail. In brief, we cannot consider:

We cannot give you:

  • advice about a particular bank's products or services
  • financial, legal or budgeting advice.