Ngā mihi o te Kirihimete me te Tau Hou! Our office will be closed from 4pm on Friday 19 December 2025 and will reopen at 8:30 am on Monday 5 January 2026.

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  • The complaints process
    • Complaints we can consider
    • Bank participants
      • For participants
    • Special assistance
    • Feedback from complainants
  • Guides & cases
    • Quick Guides
    • Case notes
  • Complaints dashboard
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    • Quarterly reports
    • Annual reports
  • About us
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    • Our board
      • Board charter
    • Complaints about our service
    • Information sheets
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      • Complaints with no reasonable prospect of success
      • Fast track process
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December 2025

Recovery room scams

How it works

Recovery room scammers target people who have already been the victim of a scam, whether their own scam or another fraudster’s…

Read full guide

December 2025

Assessing scam complaints

Scams are becoming more sophisticated, and anyone can be caught out. If you’ve been tricked into sending money or your bank account has been…

Read full guide

December 2025

Staying safe from scams

Ways to bank safely
You always need to be on your guard when it comes to banking and money. Maintain a healthy scepticism towards individual…

Read full guide
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