Come and work with us

Do you have a passion for social justice, excellent communication skills and a proactive, can-do attitude?  We are growing our team and have an exciting opportunity for a motivated person to join our friendly, supportive and highly-engaged team!  In this role, you can make a real difference in people’s lives.

Mō mātou – About us

The Banking Ombudsman Scheme provides a free and independent dispute resolution service. We aim to resolve disputes between banks and customers quickly and fairly, and also to learn from complaints to prevent future problems. Our ultimate goal is to improve banking for customers and banks through a fair banking sector.

We offer a bright central Wellington office that overlooks the harbour, flexible working arrangements, a friendly office culture, and regular social events.  We also offer wellness benefits including health insurance contribution, flu vaccines, and a dog-friendly office with free fruit and great coffee. 

Mō te tūnga – About the role

As Resolution Adviser, you will be responsible for helping to resolve complaints. This includes giving advice to the public, complainants and banks, identifying issues and learnings, and facilitating the resolution of complaints. 

Check out the position description for all the details. 

Ideally you are:

• great with people from all walks of life, even when they are having a challenging time
• excellent at analysing complex issues and understanding different perspectives
• proactive, efficient & organised 
• an excellent communicator with some experience in complaint-handling and dispute resolution processes
• familiar with, and knowledgeable about, Te Ao Māori and Te Tiriti o Waitangi. 
• an all-round great team player. 

If you have all of that plus a great attitude, we want to hear from you! 

Tono ināianei – Apply now

Apply through Seek Resolution Advisor

The Banking Ombudsman Scheme recognises the importance of diversity and inclusion and is committed to providing a working environment that embraces these values. We strive to increasingly reflect the diversity of communities we serve by including and valuing perspectives from all backgrounds including ethnicity, religion, gender, age, accessibility needs, sexual orientation, and national origin.  Please let us know if you would like support or have any access requirements that will help you through the recruitment process.

Rā katinga | Applications close: 11 September 2023

Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

If you have any queries about the role, please contact: operations@bankomb.org.nz