Resolution Adviser, Wellington

  • Collaborative team environment
  • Competitive remuneration package
  • Career progression opportunities within the scheme


Do you have a passion for social justice, excellent communication skills and a proactive, can-do attitude?  We are growing our team and have an exciting opportunity for a motivated person to join our friendly, supportive and highly-engaged team!  In this role, you can make a real difference in people’s lives.

Mō mātou – About us

The Banking Ombudsman Scheme provides a free and independent dispute resolution service. We aim to resolve disputes between banks and customers quickly and fairly, and also to learn from complaints to prevent future problems. Our ultimate goal is to improve banking for customers and banks through a fair banking sector.

We offer a bright central Wellington office that overlooks the harbour, flexible working arrangements, a friendly office culture, and regular social events.  We also offer wellness benefits including health insurance contribution, flu vaccines, and a dog-friendly office with free fruit and great coffee

Mō te tūnga – About the role

As Resolution Adviser, you will be responsible for helping to resolve complaints. This includes giving advice to the public, complainants and banks, identifying issues and learnings, and facilitating the resolution of complaints. Check out the position description for all the details. 

Ideally you are:

  • great with people from all walks of life, even when they are having a challenging time
  • excellent at analysing complex issues and understanding different perspectives
  • proactive, efficient & organised 
  • an excellent communicator with some experience in complaint-handling
  • familiar with, and knowledgeable about, Te Ao Māori and Te Tiriti o Waitangi. 
  • an all-round great team player.

If you have all of that plus a great attitude, we want to hear from you! 

Tono ināianei – Apply now

Apply through Seek  Resolution Adviser

The Banking Ombudsman Scheme recognises the importance of diversity and inclusion and is committed to providing a working environment that embraces these values. We strive to increasingly reflect the diversity of communities we serve by including and valuing perspectives from all backgrounds including ethnicity, religion, gender, age, accessibility needs, sexual orientation, and national origin. 

This role has the flexibility to be full-time or part-time.

Please let us know if you would like support or have any access requirements that will help you through the recruitment process.

Rā katinga | Applications close: Thursday 29 February 2024

Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

If you have any queries about the role, please contact: [email protected]