February 2026
Changes to the Credit Reporting Privacy Code 2004 come into force throughout 2019, to keep the system fair. A credit report contains inform…
November 2025
Home loans are commonly referred to as mortgages, but a mortgage is actually a charge over a property. When a bank lends money, it requires …
A bank typically takes debt recovery action because a customer owes it money and is not making repayments. When customers complain to us abo…
January 2025
We receive complaints about banks both refusing to lend and allowing customers to borrow when the customers say they could never have afford…
December 2024
An overdraft gives a customer access to more money than is actually in his or her account. An overdraft facility can be arranged or unarrang…
Illness, injury, unemployment, a relationship breakup and over-commitment can put stress on your finances. Being unable to meet your repayme…
Loan-to-value-ratio restrictions on banks' home loan lending are a Reserve Bank measure to slow rising house prices. For banks, it means no …
September 2024
Customers who borrow money at a fixed interest rate for a fixed term enjoy the benefit of knowing exactly what their repayments will be over…
March 2024
Transfer processYou must apply for a credit card account at the new bank if you don't have one there already. You will be assessed against t…