Some users are reporting problems adding attachments when using our online complaint form. We’re working to fix this. If you encounter this problem, you can email the attachments to [email protected]
December 2024
Illness, injury, unemployment, a relationship breakup and over-commitment can put stress on your finances. Being unable to meet your repayme…
January 2025
We receive complaints about banks both refusing to lend and allowing customers to borrow when the customers say they could never have afford…
March 2024
Transfer processYou must apply for a credit card account at the new bank if you don't have one there already. You will be assessed against t…
September 2024
Customers who borrow money at a fixed interest rate for a fixed term enjoy the benefit of knowing exactly what their repayments will be over…
July 2021
Banks will sometimes lend a customer money only if someone else provides a guarantee. If you agree to be a guarantor for a borrower, the ban…
Home loans are commonly referred to as mortgages, but a mortgage is actually a charge over a property. When a bank lends money, it requires …
An overdraft gives a customer access to more money than is actually in his or her account. An overdraft facility can be arranged or unarrang…
Loan-to-value-ratio restrictions on banks' home loan lending are a Reserve Bank measure to slow rising house prices. For banks, it means no …
February 2022
When you sell a property with a mortgage, you can usually keep whatever money is left after repaying the bank loan (unless, of course, you t…