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March 2018

Suspending debt recovery action

A bank typically takes debt recovery action because a customer owes it money and is not making repayments. When customers complain to us abo…

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April 2019

Credit reports

Changes to the Credit Reporting Privacy Code 2004 come into force throughout 2019, to keep the system fair.

A credit report contains inform…

Read full guide

October 2021

Consumer lending changes

Credit Contracts and Consumer Finance Act The Credit Contracts and Consumer Finance Act 2003 (or ‘CCCFA’) requires all lenders, including ba…

Read full guide
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