Some users are reporting problems adding attachments when using our online complaint form. We’re working to fix this. If you encounter this problem, you can email the attachments to [email protected]
March 2025
Banks have a legal duty to protect the confidentiality of existing and former customers. Banks also have obligations under the Privacy Act 2…
December 2024
Financial abuse can take the form of: misusing or stealing from the bank accounts of those in their care pressuring a person to sign a lega…
July 2021
The Anti-Money Laundering and Countering the Financing of Terrorism Act 2009 obliges New Zealand’s financial institutions and businesses to …
August 2024
Banks' obligationsConsumer credit contracts legislation covers most of the lending-related complaints we investigate. A consumer credit cont…
The Reserve Bank of New Zealand Act 1989 requires banks to keep certain transaction information about deposits and withdrawals for seven yea…
Some banks sell policies provided by their own insurance divisions, and other banks sell policies supplied by separate companies. We can con…
Two pieces of legislation deal with Council rates: The Local Government (Rating) Act 2002, obliges property owners to pay their rates. It …
A power of attorney is an authority given by one person (the donor) to another person (the attorney) to act on his or her behalf. This autho…
Lending restrictionsThe Reserve Bank’s loan-to-value ratio restrictions mean borrowers must generally have a deposit of at least 20 per cent…