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  • The complaints process
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    • Bank participants
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March 2022

Travel

Before you leaveGet travel insuranceIt’s a good idea to look into travel insurance before you book your flights. That way you can check your…

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March 2025

Access to banking

Bank services
It is important for banks to ensure that customers can continue to access banking products and services and operate them safe…

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September 2023

Relationship breakdowns and banking

We hear from many people whose relationship troubles have led to problems with their finances – whether they’ve separated from their partner…

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March 2025

New regime to help ensure banks treat customers fairly

New regime to help ensure banks treat customers fairly 
The Financial Markets (Conduct of Institutions) Amendment Act 2022 establishes a reg…

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