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  • The complaints process
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August 2024

Credit laws and banking

Banks' obligationsConsumer credit contracts legislation covers most of the lending-related complaints we investigate. A consumer credit cont…

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September 2023

Relationship breakdowns and banking

We hear from many people whose relationship troubles have led to problems with their finances – whether they’ve separated from their partner…

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March 2022

Travel

Before you leaveGet travel insuranceIt’s a good idea to look into travel insurance before you book your flights. That way you can check your…

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July 2021

Buying a home

Lending restrictionsThe Reserve Bank’s loan-to-value ratio restrictions mean borrowers must generally have a deposit of at least 20 per cent…

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July 2021

Overdue council rates

Two pieces of legislation deal with Council rates:

The Local Government (Rating) Act 2002, obliges property owners to pay their rates.  It …

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