February 2026
The basics The Anti-Money Laundering and Countering the Financing of Terrorism Act 2009 obliges New Zealand’s financial institutions and bus…
September 2025
It took this step to strengthen trust in the country’s financial system, to ensure payouts can reach affected customers quickly, and to brin…
Bank services It is important for banks to ensure that customers can continue to access banking products and services and operate them safe…
March 2025
Banks have a legal duty to protect the confidentiality of existing and former customers. Banks also have obligations under the Privacy Act 2…
New regime to help ensure banks treat customers fairly The Financial Markets (Conduct of Institutions) Amendment Act 2022 establishes a reg…
December 2024
Financial abuse can take the form of: misusing or stealing from the bank accounts of those in their care pressuring a person to sign a lega…
Some banks sell policies provided by their own insurance divisions, and other banks sell policies supplied by separate companies. We can con…
The Reserve Bank of New Zealand Act 1989 requires banks to keep certain transaction information about deposits and withdrawals for seven yea…
A power of attorney is an authority given by one person (the donor) to another person (the attorney) to act on his or her behalf. This autho…