These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
April 2020
Trey went to a bar while overseas, and during his visit three transactions totalling $15,000 were ch…
March 2020
Rory lived in Australia but had a bank account in New Zealand. He used online banking to access this…
February 2020
Farid had a credit card and everyday account with his bank. When he lost his job and fell behind in …
Jia was executor of her late mother Suyin’s estate. Before Suyin died, Jia’s brother obtained statem…
Piper went to the local branch of her bank in January 2018 to get an insurance policy for a car she …
January 2020
Rosita’s travel card was declined by some merchants while overseas. Rosita complained to the bank wh…
Colm was the director of a company that took out a bank loan to buy a rental property. The company g…
Sam was the victim of an online scam. He received a message from an acquaintance via a social media …
Daniel lived in the countryside and had trouble using the bank’s two-factor authentication system wh…