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November 2018

Common scams targeting bank customers

Banks required to follow customers’ instructions

Pierce, the owner of a building company, received an invoice from one of his sub-contractors, which …

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November 2018

Chargebacks

Refund justified when concert tickets didn't arrive

Morgan bought concert tickets online with her credit card through Viagogo, but said she was not made…

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November 2018

Concerns about lending decisions

No grounds to suggest misleading conduct

Colleen’s business was placed in liquidation by the Inland Revenue Department, although she understo…

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August 2018

Direct debits

Statement descriptions can require further scrutiny

Aaron joined a gym and gave his credit card details, so a direct debit could be made each fortnight.…

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April 2018

Joint accounts

Unfair for bank to hold money so long without interest

Kate and her husband Kevin received funds from the Earthquake Commission while in the middle of sepa…

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December 2016

Freeing up capital

Poor communication led to sale proceeds misunderstanding

Tama and his partner lived in Australia and owned three properties in New Zealand, two of them apart…

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November 2016

Mobile banking

Call should have raised doubts

Sarah got hold of her friend Ana’s phone banking password. She called the bank and managed to get pa…

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August 2016

Joint accounts

Bank mishandled account dispute involving employee

Tama and his partner Sarah had joint accounts and a home loan with their bank. Sarah was also an emp…

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August 2016

Chargebacks

Trader authorised disputed transactions

Tony had accounts with several online binary options trading companies. Tony traded on whether the v…

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