Questions about banking issues? Check here first

August 2019

Chargebacks

Quality question outside scope of contracted service

Greg complained that his bank wrongly declined to charge back a transaction for a hotel room in Thai…

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August 2019

Concerns about lending decisions

Bank acted responsibly in approving student loan

Nikau had a $1,000 student overdraft in place when he applied to another bank for a $2,000 student o…

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July 2019

Common scams targeting bank customers

Bank did not explain security options and did not try to recover scammed funds

Dave received a call from someone who said they were from his telecommunication service provider. He…

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July 2019

Common scams targeting bank customers

Customer warned of binary trading risks

Eleanor opened an online account with an overseas binary trader. She deposited funds into the accoun…

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July 2019

Privacy & confidentiality

Bank offers compensation for statement to incorrect address

Erin's bank started sending her personal bank account statements to her ex-husband David's address i…

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June 2019

Closing accounts

Bank acted incorrectly in closing business account

Pip and her business partner got into a dispute, prompting the business partner to freeze their busi…

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April 2019

Chargebacks

Chargeback rights applicable following fraudulent card use

Sophia was staying with a friend when her friend’s son took her credit card from her handbag, wrote …

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April 2019

Kiwisaver

Evidence lacking for claim that bank mis-sold KiwiSaver

When Matthew was in his early 50s, he received a $500,000 redundancy pay-out. He invested $50,000 of…

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April 2019

Mobile banking

Bank and customer both played part in $45,000 loss

Tama had personal, company and family trust bank accounts, all of which he could access through inte…

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Case notes

Quality question outside scope of contracted service

Bank acted responsibly in approving student loan

Bank did not explain security options and did not try to recover scammed funds

Customer warned of binary trading risks

Bank offers compensation for statement to incorrect address

Bank acted incorrectly in closing business account

Chargeback rights applicable following fraudulent card use

Evidence lacking for claim that bank mis-sold KiwiSaver

Bank and customer both played part in $45,000 loss