These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
August 2023
In May 2021, Basil asked the bank for a loan to build a house on a section he owned. The bank assess…
Gwyneth held a joint account with her husband. Over four years, starting in 2014, her husband made t…
Laurie had $660,000 in term deposits, but in late 2019 she was unhappy with the rates offered by the…
Richmond was a victim of elder abuse for a long time before his death in May 2021. His sons had conc…
July 2023
Laurence’s bank approved an application to buy a residential section in 2019. Three years later, Lau…
Rochelle, along with her sister and brother, had enduring power of attorney over their mother's fina…
Peyton bought a business in December 2020. In June 2022, the previous owners contacted Peyton's bank…
In January 2023, Jonas went to a bank branch seeking a personal loan. The staff member approved the …
June 2023
In early 2023, Carson found a competitive term deposit rate on a website that compared rates among b…