Questions about banking issues? Check here first

August 2023

Concerns about lending decisions /

Bank considered, and declined, application within reasonable time

In May 2021, Basil asked the bank for a loan to build a house on a section he owned. The bank assess…

Read full case note

August 2023

Joint accounts /

Bank had no grounds for suspecting account holder’s gambling problem

Gwyneth held a joint account with her husband. Over four years, starting in 2014, her husband made t…

Read full case note

August 2023

Investing /

Bank’s investment plan was reasonable, despite impact of COVID-19

Laurie had $660,000 in term deposits, but in late 2019 she was unhappy with the rates offered by the…

Read full case note

August 2023

Financial abuse of the elderly /

Bank should have been aware of fraudulent activity on account

Richmond was a victim of elder abuse for a long time before his death in May 2021. His sons had conc…

Read full case note

July 2023

Concerns about lending decisions /

Time taken to assess loan extension reasonable in the circumstances

Laurence’s bank approved an application to buy a residential section in 2019. Three years later, Lau…

Read full case note

July 2023

Freezing an account /

Bank acted reasonably in freezing accounts during dispute

Rochelle, along with her sister and brother, had enduring power of attorney over their mother's fina…

Read full case note

July 2023

Privacy & confidentiality /

Bank offers $15,000 for failing to block previous owners from company’s accounts

Peyton bought a business in December 2020. In June 2022, the previous owners contacted Peyton's bank…

Read full case note

July 2023

Concerns about lending decisions /

Bank acknowledges misunderstanding over need for insurance

In January 2023, Jonas went to a bank branch seeking a personal loan. The staff member approved the …

Read full case note

June 2023

Fraud & scams /

Bank had no reason to investigate $400,000 payment to other “bank”

In early 2023, Carson found a competitive term deposit rate on a website that compared rates among b…

Read full case note

Case notes

Bank considered, and declined, application within reasonable time

Bank had no grounds for suspecting account holder’s gambling problem

Bank’s investment plan was reasonable, despite impact of COVID-19

Bank should have been aware of fraudulent activity on account

Time taken to assess loan extension reasonable in the circumstances

Bank acted reasonably in freezing accounts during dispute

Bank offers $15,000 for failing to block previous owners from company’s accounts

Bank acknowledges misunderstanding over need for insurance

Bank had no reason to investigate $400,000 payment to other “bank”