Our investigation
We reviewed the loan and security agreements. Both were between Elowen’s former partner and the bank. We told Elowen we could only consider disputes between banks and their customers. The bank had not provided any banking service to Elowen. She had simply taken over ownership of the vehicle, but the lending and security agreements remained between the bank and Elowen’s former partner. The transfer of the car’s ownership did not change this fact, and nor did any commentsmade by the repossession agent, as the bank’s agent.
Outcome
We could not consider Elowen’s complaint.
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