These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
October 2021
Martin sent $US90,000 to a fraudster’s account as part of an invoice scam: the fraudster contacted M…
Marisol was on a benefit and looking after her elderly mother. She owned three properties over which…
Carmel had a house with a mortgage to the bank that she wanted to sell so she could upgrade to a new…
Elsdon applied to open an account with the bank and borrow money to buy a house. The bank rejected t…
Jacob found a property he was eager to buy. The property was to be sold by auction. He sought the ba…
In late 2020, Phoebe’s daughter gained unauthorised access to her phone banking and stole $8,600. Ph…
Daniel complained to the bank on behalf of his mother’s estate after learning that his brother, who …
Vijay learned soon after his father’s death in October 2020 that his aunt, the executor of the estat…
September 2021
The bank approved Alistair’s online application for a home loan, subject to receiving “satisfactory …