Questions about banking issues? Check here first

August 2024

Concerns about lending decisions /

Transfer of loan to lender charging higher interest rates not unfair

In December 2023, Bradley’s bank said it was shutting down its retail business in New Zealand. It sa…

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August 2024

Cards and PINs / Fraud & scams /

Evidence scarce on why repeated withdrawals made with replacement cards

In March 2023, Cassie contacted her mother’s bank to say she was dealing with her estate and had dis…

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August 2024

Direct debits /

Bank’s poor communication largely responsible for customer missing last loan repayment

In November 2023, Ashton’s bank announced it would stop offering retail banking services in New Zeal…

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August 2024

Early repayment charges /

Bank’s formula for calculating loss stemming from early repayment reasonable

In November 2023, Noah and Charlotte fixed the interest rate on their home loan. Three months later,…

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August 2024

Processing payments / Fraud & scams /

Timing of contested transfers pointed to customer as person who made payments

One night in 2023, four payments were made from Hudson’s bank credit card to an international money …

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August 2024

Concerns about lending decisions /

Bank approved builder before granting loan, but did not guarantee the builder’s suitability

Hugo, a property developer, approached his bank in 2020 for a loan for a development. The bank appro…

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August 2024

Fraud & scams /

Bank under no further obligation after giving first scam warning

In October 2023, a woman convinced Lachlan to send $7,000 to an Australian bank account. Lachlan mad…

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August 2024

Concerns about lending decisions /

Bank failed to make clear the impact of switching to a fixed rate loan

Rosamaria had a $100,000 floating interest rate home loan. It was an “offset” loan, meaning any fund…

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August 2024

Fraud & scams /

Bank entitled to cancel card without notifying holder

In February 2023, Salvador's bank noticed that someone had made three attempts to fraudulently use S…

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Case notes

Transfer of loan to lender charging higher interest rates not unfair

Evidence scarce on why repeated withdrawals made with replacement cards

Bank’s poor communication largely responsible for customer missing last loan repayment

Bank’s formula for calculating loss stemming from early repayment reasonable

Timing of contested transfers pointed to customer as person who made payments

Bank approved builder before granting loan, but did not guarantee the builder’s suitability

Bank under no further obligation after giving first scam warning

Bank failed to make clear the impact of switching to a fixed rate loan

Bank entitled to cancel card without notifying holder