These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
March 2022
David was sent to prison for two years in October 2018, and during that time unauthorised transactio…
Liam applied for a loan of $56,000 to buy a franchise business in 2019. His intention was to stay in…
Rosemary contacted the bank on 17 March 2020 and asked for its best Australia-New Zealand exchange r…
Jessica bought airline tickets costing $1,900 from a nationwide travel agent using her Visa debit ca…
February 2022
George applied online for a home loan. The bank's website set out some basic application criteria, i…
Chantal had a property in her name and wanted to change it to a trust name. The bank said she would …
Rosie and her father lost $580,000 in a romance scam. Rosie had power of attorney for her father. Sh…
Robert was approved for a business Mastercard. His employer told him he would be personally liable f…
Geordie lost $30,000 in an investment scam. He authorised the transaction using his internet banking…