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November 2013

Mortgagee sales /

Complaint over notice not upheld

Hamish had three home loans from his bank, one in his name and the other two in the name of a compan…

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November 2013

Kiwisaver /

Court order necessary to effect agreement

After separating, Cassandra and her husband agreed to split their property. Under the agreement, Cas…

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November 2013

Anti-money laundering - changes to banking /

Extra information sought about address reasonable

Jackie wanted to transfer funds from her overseas account to her New Zealand bank account. She asked…

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September 2013

Concerns about lending decisions /

Bank increased lending to already struggling customer

Sarah approached her bank in 2010 to consolidate her debt because she couldn't make her repayments. …

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September 2013

Chargebacks /

Gambler received service he paid for

Morgan opened an account with online betting company XYZ Ltd and placed a $6,000 bet, which was acce…

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August 2013

Direct debits /

Bank inadequately handled direct debit error

Jamie’s account was accidentally direct debited by XYZ Ltd, a company with whom she had no relations…

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May 2013

Overdrafts /

Abuse towards staff justified closing account

David's bank wrote to advise him that it would close his accounts because of his history of abusive …

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May 2013

Closing accounts /

Abuse towards staff justified closing account

Hamish’s bank wrote to advise him that it would close his accounts because of his history of abusive…

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May 2013

Anti-money laundering - changes to banking /

Bank entitled to close account, and did so correctly

Hamish ran a funds remittance business, ABC Ltd. His bank decided to close the company's account bec…

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