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August 2012

Account mandates

Bank unable to apply different limits to account mandate

Ana and her husband Lee had a joint cheque account with a mandate allowing either to sign cheques. A…

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July 2012

Early repayment charges

Bank gave sufficient warning about charge

Ravi and his partner Hana approached their bank about its fixed home loan rates. They were given the…

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July 2012

Cards and PINs

Thief accessed account through PIN stored on cellphone

Logan had a significant sum of money transferred from his bank account via telephone banking by some…

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December 2011

Children's accounts

Bank settles over series of complaints

Kiri approached the bank for a loan to buy a car. She did not qualify for a personal loan, but her p…

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October 2011

Deceased customers' accounts

Family told to await appointment of administrator

Sam wanted information from his deceased sister’s bank about her accounts. He and his family also wa…

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October 2011

Direct debits

Cancellation instructions neither clear nor cause of any loss

HW Ltd had six insurance policies, with premiums for each paid by direct debit from separate account…

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October 2011

Transferring credit card debts

Transfer misunderstanding led to heated words, eventual settlement

Ali had seen some advertising offering an attractive interest rate for any credit card balance trans…

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October 2011

Guaranteeing someone's debt

Paperwork showed couple understood guarantor obligations

Logan and his wife Kiri, both signed a guarantee for lending to a trust of which Kiri was a trustee.…

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September 2011

Guaranteeing someone's debt

Former director still liable for company's debt

Tony agreed to guarantee a loan taken out by a company, of which he was a director. He later resigne…

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Case notes

Bank unable to apply different limits to account mandate

Bank gave sufficient warning about charge

Thief accessed account through PIN stored on cellphone

Bank settles over series of complaints

Family told to await appointment of administrator

Cancellation instructions neither clear nor cause of any loss

Transfer misunderstanding led to heated words, eventual settlement

Paperwork showed couple understood guarantor obligations

Former director still liable for company's debt