These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
May 2020
Dominic transferred $7,500 to a binary options trading platform. He asked his bank to charge back th…
Laila wanted an extension to her home loan. She was in her 50’s and experienced difficulties with mo…
Franklin underwent surgery for a serious medical condition that left him mentally incapacitated for …
Selma’s house was badly damaged by an earthquake. Not long afterwards, Selma deposited $90,000 into …
April 2020
Tahira earned the minimum wage, received Work and Income support and had bank debts totalling $25,00…
Leon got into arrears with his credit card. He was living overseas but had a New Zealand address on …
Trey went to a bar while overseas, and during his visit three transactions totalling $15,000 were ch…
March 2020
Rory lived in Australia but had a bank account in New Zealand. He used online banking to access this…
February 2020
Farid had a credit card and everyday account with his bank. When he lost his job and fell behind in …