These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
November 2013
Hamish had three home loans from his bank, one in his name and the other two in the name of a compan…
After separating, Cassandra and her husband agreed to split their property. Under the agreement, Cas…
Jackie wanted to transfer funds from her overseas account to her New Zealand bank account. She asked…
September 2013
Sarah approached her bank in 2010 to consolidate her debt because she couldn't make her repayments. …
Morgan opened an account with online betting company XYZ Ltd and placed a $6,000 bet, which was acce…
August 2013
Jamie’s account was accidentally direct debited by XYZ Ltd, a company with whom she had no relations…
May 2013
David's bank wrote to advise him that it would close his accounts because of his history of abusive …
Hamish’s bank wrote to advise him that it would close his accounts because of his history of abusive…
Hamish ran a funds remittance business, ABC Ltd. His bank decided to close the company's account bec…