These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
August 2012
Ana and her husband Lee had a joint cheque account with a mandate allowing either to sign cheques. A…
July 2012
Ravi and his partner Hana approached their bank about its fixed home loan rates. They were given the…
Logan had a significant sum of money transferred from his bank account via telephone banking by some…
December 2011
Kiri approached the bank for a loan to buy a car. She did not qualify for a personal loan, but her p…
October 2011
Sam wanted information from his deceased sister’s bank about her accounts. He and his family also wa…
HW Ltd had six insurance policies, with premiums for each paid by direct debit from separate account…
Ali had seen some advertising offering an attractive interest rate for any credit card balance trans…
Logan and his wife Kiri, both signed a guarantee for lending to a trust of which Kiri was a trustee.…
September 2011
Tony agreed to guarantee a loan taken out by a company, of which he was a director. He later resigne…