Make a complaint
Home chevron-big Guides & cases chevron-big Case notes
All
Bank accounts
Cards
Savings & investment
Lending
Payment systems
Other

April 2010

Investing

Possible value fluctuation made clear in statement

Timoti invested in a superannuation fund sold through his bank. He made monthly contributions for th…

Read full case note

March 2009

Investing

Bank's advice matched customer's risk profile

Tani wanted to invest $190,000 and earn $12,000 a year from it – a return of 6.3 per cent. The bank …

Read full case note

June 2008

Joint accounts

Former wife leaves behind bankruptcy debt

David became concerned when his bank declined a personal loan application because of a default listi…

Read full case note

May 2008

Direct debits

Bank wears consequences of account glitch

Alex opened a bank account to repay a loan with a finance company. She arranged a direct debit autho…

Read full case note

October 2007

Concerns about lending decisions

String of bank failings left woman with $65,000 loan

Enya and her husband, Timothy, were building a house on a section they owned. While the house was be…

Read full case note

June 2007

Cards and PINs

Customer obliged to take reasonable care, not extreme care

Kiri and her husband, Hamish, had a credit card with a bank. Kiri was shopping with her 16-year-old …

Read full case note

November 2006

ATMs

Use of two ATMs leads to investigation mix-up

Ali went to an ATM of another bank to withdraw $100. After she entered her PIN, the ATM appeared to …

Read full case note

October 2006

Mistaken payments

Bank not obliged to give accuracy warning, but did anyway

A company, AB Ltd, bought an online payment system from a bank to help manage its accounts. It chose…

Read full case note

September 2004

Financial abuse of the elderly

Card's terms and conditions put loss squarely on bank

Gladys, an elderly woman, used her debit card to buy groceries at her local supermarket. Two days la…

Read full case note