These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
April 2010
Timoti invested in a superannuation fund sold through his bank. He made monthly contributions for th…
March 2009
Tani wanted to invest $190,000 and earn $12,000 a year from it – a return of 6.3 per cent. The bank …
June 2008
David became concerned when his bank declined a personal loan application because of a default listi…
May 2008
Alex opened a bank account to repay a loan with a finance company. She arranged a direct debit autho…
October 2007
Enya and her husband, Timothy, were building a house on a section they owned. While the house was be…
June 2007
Kiri and her husband, Hamish, had a credit card with a bank. Kiri was shopping with her 16-year-old …
November 2006
Ali went to an ATM of another bank to withdraw $100. After she entered her PIN, the ATM appeared to …
October 2006
A company, AB Ltd, bought an online payment system from a bank to help manage its accounts. It chose…
September 2004
Gladys, an elderly woman, used her debit card to buy groceries at her local supermarket. Two days la…