These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
November 2012
A bank gave David’s son a $10,000 bank loan to buy a car. His son was 19, on a 90-day trial period f…
September 2012
Tani moved overseas to care for his elderly mother. He resigned from his job and advised his New Zea…
Ravi withdrew funds from his savings account while travelling overseas for several months. On his re…
Hana had taken a protection order against her former husband and gone with her children to another p…
August 2012
Morgan's business needed more capital. She decided to sell her house and buy a cheaper one to reduce…
David would sometimes transfer money from his bank account in the United Kingdom to his bank account…
Ana and her husband Lee had a joint cheque account with a mandate allowing either to sign cheques. A…
July 2012
Ravi and his partner Hana approached their bank about its fixed home loan rates. They were given the…
Logan had a significant sum of money transferred from his bank account via telephone banking by some…