These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
June 2015
A dispute arose between two members of an extended family who operated a partnership to manage their…
May 2015
Ali complained that her sister spent all of their mother’s money after their mother developed dement…
Sarah said she sold her rental property after the bank gave her unclear information about how much o…
April 2015
Ana separated from her partner, Jamie, who asked the bank to block access to all of their joint acco…
March 2015
Sam bought an investment property with an acquaintance, using a mortgage broker to apply for the loa…
Ravi complained to us that his bank had not carried out an instruction to add him as an account owne…
Sarah complained that her travel card's fees and exchange rates were not properly disclosed.
October 2014
David and Sarah opened an account for their daughter when she was a baby. The account was in the chi…
Zhang owned a property over which his bank had a mortgage. He could not pay his rates because of fin…