These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
October 2007
Ana and her husband, Tama, were building a house on a section they owned. While the house was being …
June 2007
Kiri and her husband, Hamish, had a credit card with a bank. Kiri was shopping with her 16-year-old …
November 2006
Ali went to an ATM of another bank to withdraw $100. After she entered her PIN, the ATM appeared to …
October 2006
A company, AB Ltd, bought an online payment system from a bank to help manage its accounts. It chose…
September 2004
Gladys, an elderly woman, used her debit card to buy groceries at her local supermarket. Two days la…