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October 2007

Concerns about lending decisions

String of bank failings left woman with $65,000 loan

Ana and her husband, Tama, were building a house on a section they owned. While the house was being …

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June 2007

Cards and PINs

Customer obliged to take reasonable care, not extreme care

Kiri and her husband, Hamish, had a credit card with a bank. Kiri was shopping with her 16-year-old …

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November 2006

ATMs

Use of two ATMs leads to investigation mix-up

Ali went to an ATM of another bank to withdraw $100. After she entered her PIN, the ATM appeared to …

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October 2006

Mistaken payments

Bank not obliged to give accuracy warning, but did anyway

A company, AB Ltd, bought an online payment system from a bank to help manage its accounts. It chose…

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September 2004

Financial abuse of the elderly

Card's terms and conditions put loss squarely on bank

Gladys, an elderly woman, used her debit card to buy groceries at her local supermarket. Two days la…

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