Concerns about lending decisions,

Mason had a gambling problem and asked the bank to make sure it didn’t give him any personal loan services. The reason he gave was “personal circumstances”. The bank responded to say his request had been noted, and the home lending team had been notified. Three months later, Mason applied for a credit card from the bank, which was approved the same day. Later he asked the bank to write off part of the debt he had accumulated.

May 2021