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May 2013

Overdrafts

Abuse towards staff justified closing account

David's bank wrote to advise him that it would close his accounts because of his history of abusive …

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May 2013

Closing accounts

Abuse towards staff justified closing account

Hamish’s bank wrote to advise him that it would close his accounts because of his history of abusive…

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May 2013

Anti-money laundering - changes to banking

Bank entitled to close account, and did so correctly

Hamish ran a funds remittance business, ABC Ltd. His bank decided to close the company's account bec…

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March 2013

Privacy & confidentiality

Bank offers $500 over incorrectly addressed statement

Tani gave her new address details when opening a savings account, but the bank mailed her first acco…

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February 2013

Early repayment charges

Customer not told break fee valid for days only

Jamie wanted to refinance his home loan with another bank. He had a fixed rate loan and realised he …

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January 2013

Deceased customers' accounts

Joint account did not form part of late brother's estate

Jordan was executor of his late brother’s estate. He wanted information about his brother’s financia…

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January 2013

Cards and PINs

Card's owner contributed to loss from theft

Ana’s wallet, containing her eftpos card, was stolen. She suspected the thief had removed her wallet…

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December 2012

Retaining personal information

Records draw blank, but customer should have known sooner

Sam lived in New Zealand for a few years in the late 1990s. He had a savings account and a 90-day te…

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December 2012

ATMs

Third search of ATM turns up missing $200

Ana gave her eftpos card to her partner, Jordan, to withdraw $200 for her. Jordan tried to withdraw …

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