These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
March 2015
Sarah complained that her travel card's fees and exchange rates were not properly disclosed.
October 2014
David and Sarah opened an account for their daughter when she was a baby. The account was in the chi…
Zhang owned a property over which his bank had a mortgage. He could not pay his rates because of fin…
September 2014
Sam saw an advertisement on a bank’s website offering a special low interest rate on credit card bal…
August 2014
Hana lived in Australia and wanted to take advantage of the favourable exchange rate at the time and…
Alex was paid in United States dollars for some shares she sold. She decided the exchange rate was u…
June 2014
Sophia’s business partner owed her $130,000. The business partner instructed his bank to break a $20…
Ana borrowed money from her bank to buy land to subdivide. The lending was approved and work began. …
May 2014
Sarah bought a life insurance policy with death and terminal illness benefits through her bank. Eigh…