These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
May 2013
David's bank wrote to advise him that it would close his accounts because of his history of abusive …
Hamish’s bank wrote to advise him that it would close his accounts because of his history of abusive…
Hamish ran a funds remittance business, ABC Ltd. His bank decided to close the company's account bec…
March 2013
Tani gave her new address details when opening a savings account, but the bank mailed her first acco…
February 2013
Jamie wanted to refinance his home loan with another bank. He had a fixed rate loan and realised he …
January 2013
Jordan was executor of his late brother’s estate. He wanted information about his brother’s financia…
Ana’s wallet, containing her eftpos card, was stolen. She suspected the thief had removed her wallet…
December 2012
Sam lived in New Zealand for a few years in the late 1990s. He had a savings account and a 90-day te…
Ana gave her eftpos card to her partner, Jordan, to withdraw $200 for her. Jordan tried to withdraw …