These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
November 2021
Antoinette was the victim to an online investment scam. She sent $150,000, all of her savings, overs…
Harriet was the victim of a Facebook lottery scam, in which she was led to believe that she had won …
Vern transferred $60,000 overseas over two months in a romance scam. Then he sent another $11,000 in…
October 2021
Leonie fell behind on repayments on her credit cards, and the bank tried unsuccessfully to contact h…
Bronwyn complained to the bank on behalf of her son Oscar’s estate after discovering he had no life …
Lee complained that the bank incorrectly dishonoured a credit card transaction. He made a winning bi…
Stefan obtained lending to buy land and build a property. He complained that the bank did not follow…
Angeline approached the bank to restructure her home lending and it agreed to her request. However, …
Jack and his partner had two home loans – one in their own names secured by their home, and the othe…