Our investigation
We found Lee had not “crystallised” his loss by buying the domain name from the purchaser and so had not suffered a direct financial loss. He had only suffered a lost opportunity. Therefore it would be unlikely we could award him what he was claiming.
The bank told us it had not dishonoured the transaction. It said it suspected Lee’s winning bid had coincided with the credit card company’s computer system going offline briefly.
Outcome
We facilitated a goodwill payment of $1,000 to Lee, who said he would approach the purchaser again about buying the domain name.
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