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  • The complaints process
    • Complaints we can consider
    • Bank participants
      • For participants
    • Special assistance
    • Feedback from complainants
  • Guides & cases
    • Quick Guides
    • Case notes
  • Complaints dashboard
  • Vacancies
  • Reporting
    • Quarterly reports
    • Annual reports
  • About us
    • Banking Ombudsman
    • Our board
      • Board charter
    • Complaints about our service
    • Information sheets
      • Compensation and other remedies
      • Customer service charter
      • How we consider disputes
      • Making a complaint to your bank
      • Suspending a bank’s debt recovery process
      • Complaints with no reasonable prospect of success
    • Reference documents
      • Reviews
    • Privacy
    • Media releases
      • 2025 Media releases
      • 2024 Media releases
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For media queries contact:

Nicola Sladden, Banking Ombudsman

021 808 059

[email protected]

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