These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
May 2014
Sarah bought a life insurance policy with death and terminal illness benefits through her bank. Eigh…
Linda decided to switch from her standard savings account to an online savings account because of th…
March 2014
Jordan saw an advertisement for a special low interest rate for credit card balance transfers. He to…
Jamie began corresponding with Sarah through an online dating site. After several months, Sarah told…
February 2014
Jamie arranged insurance cover for a $10,000 van he had bought for his delivery business through his…
December 2013
Jamie was concerned about the safety of contactless technology and asked her bank not to include suc…
Sarah and her husband Logan, who were overseas visitors, placed $100,000 on term deposit for three y…
Chris was the director of a foreign exchange and international remittance agency, XYZ Ltd. Chris rec…
November 2013
Tani deposited $1055 in her bank’s ATM, but it recorded receiving only $330. Seeing this, she cancel…