Make a complaint

You can make your complaint through our website, by email, over the telephone, in a letter or via Facebook. Tell us:

  • what your complaint is about
  • what you think your bank has done wrong
  • how this has affected you financially and in any other ways
  • provide any relevant documentation
  • what you want your bank to do about it.
Start your complaint online
Cartoons having a meeting

It is helpful if you have already tried to make contact with your bank's internal complaints team. If you need their contact details we are able to provide these to you. Just give us a call or send us an email.

Squareguyquestion

Call us

0800 805 950

Send us a message on Facebook

http://www.facebook.com/bankombnz