August 2024
Banks' obligationsConsumer credit contracts legislation covers most of the lending-related complaints we investigate. A consumer credit cont…
July 2021
The Anti-Money Laundering and Countering the Financing of Terrorism Act 2009 obliges New Zealand’s financial institutions and businesses to …
December 2024
Financial abuse can take the form of: misusing or stealing from the bank accounts of those in their care pressuring a person to sign a lega…
March 2025
Banks have a legal duty to protect the confidentiality of existing and former customers. Banks also have obligations under the Privacy Act 2…