December 2024
The Reserve Bank of New Zealand Act 1989 requires banks to keep certain transaction information about deposits and withdrawals for seven yea…
August 2024
Banks' obligationsConsumer credit contracts legislation covers most of the lending-related complaints we investigate. A consumer credit cont…
July 2021
The Anti-Money Laundering and Countering the Financing of Terrorism Act 2009 obliges New Zealand’s financial institutions and businesses to …
Financial abuse can take the form of: misusing or stealing from the bank accounts of those in their care pressuring a person to sign a lega…
Banks have a legal duty to protect the confidentiality of existing and former customers. Banks also have obligations under the Privacy Act 2…