These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
July 2015
Morgan had money invested in a term deposit. When each term matured, the money would be rolled over …
Regina has a bank-issued credit card. She complained to us that her bank irresponsibly allowed her t…
June 2015
Jordan used his debit card to pay a courier fee. A month later, the transaction was processed and ch…
Ali had a savings account that would earn her bonus interest, regardless of withdrawals, as long as …
A dispute arose between two members of an extended family who operated a partnership to manage their…
May 2015
Ali complained that her sister spent all of their mother’s money after their mother developed dement…
Sarah said she sold her rental property after the bank gave her unclear information about how much o…
April 2015
Ana separated from her partner, Jamie, who asked the bank to block access to all of their joint acco…
March 2015
Sam bought an investment property with an acquaintance, using a mortgage broker to apply for the loa…