These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
October 2020
Corinne owned a property with her friend Amy. They had a loan with the bank, secured by a mortgage o…
September 2020
Satine complained that the bank received an earthquake commission payment on her behalf of $130,000 …
Harper began corresponding with a person online and this relationship had features of a romance scam…
August 2020
Navin was a professional trustee for a family trust. The trust had $1 million in three term deposits…
Ingrid received a call from someone purporting to be from her telecommunications provider. The calle…
Connor took out a personal loan of $50,000 with the bank to repay his credit card debt. The aim was …
Dianne was terminally ill with cancer. She told her personal banker that she wanted to change her so…
July 2020
Tipene had a life insurance policy with his bank for more than 15 years. In 2017, he was diagnosed w…
A fraudster intercepted emails between Russell and his accountant. Impersonating Russell by email, t…