These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
September 2019
Pania was diagnosed with a serious medical condition, which was treated with surgery in October 2016…
Martin suffered a heart attack and made a claim under his life insurance policy. The bank declined t…
Lee asked the bank to process a chargeback request for his Visa card after signing up for an online …
John and Judith’s mortgage broker negotiated cash payments totalling $7,500 when they borrowed from …
Anahera went to the local branch of her bank to deposit a foreign cheque into an account she held jo…
August 2019
Simon bought life insurance from his bank and later made a claim after suffering a heart attack. The…
Ella, David and John were the directors of a company. They were in dispute about the future directi…
Greg complained that his bank wrongly declined to charge back a transaction for a hotel room in Thai…
Nikau had a $1,000 student overdraft in place when he applied to another bank for a $2,000 student o…