These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
October 2021
Vijay learned soon after his father’s death in October 2020 that his aunt, the executor of the estat…
September 2021
The bank approved Alistair’s online application for a home loan, subject to receiving “satisfactory …
Amaia began investing with an online trading company, depositing funds in a trading account with her…
August 2021
In December 2019, Naomi lost her job and requested hardship assistance for her $10,000 bank credit c…
Carolyn lost $23,000 in a romance scam. She made a series of payments to the scammer in the course o…
Makana’s bank stopped her Visa debit card and internet banking access after learning she had been de…
Jamaal made investments in an online trading company, paying for them with his credit card. Later he…
July 2021
Stefan and his former partner Elyse had held joint accounts with their bank since 2012. They moved t…
Patrick disputed transactions made to an online gambling site using his Mastercard debit card.