These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
February 2013
Jamie wanted to refinance his home loan with another bank. He had a fixed rate loan and realised he …
January 2013
Jordan was executor of his late brother’s estate. He wanted information about his brother’s financia…
Ana’s wallet, containing her eftpos card, was stolen. She suspected the thief had removed her wallet…
December 2012
Sam lived in New Zealand for a few years in the late 1990s. He had a savings account and a 90-day te…
Ana gave her eftpos card to her partner, Jordan, to withdraw $200 for her. Jordan tried to withdraw …
November 2012
A bank gave David’s son a $10,000 bank loan to buy a car. His son was 19, on a 90-day trial period f…
September 2012
Tani moved overseas to care for his elderly mother. He resigned from his job and advised his New Zea…
Ravi withdrew funds from his savings account while travelling overseas for several months. On his re…
Hana had taken a protection order against her former husband and gone with her children to another p…