2020 Media releases

15 December 2020: Silly season: keep your cards close and think before you link

As the season gets sillier, keep your cards close, don’t share bank PINs or passwords, and stop and think before clicking links, says Banking Ombudsman Nicola Sladden. “After a tough year, everyone’s ready for a break,” says Ms Sladden. “But we urge you to take care while out shopping or partying, beware of online scams, and contact your bank straight away if things go wrong.” 

16 October 2020: Disputes dip as prevention measures bite, reports banking scheme

Disputes with banks fell in the last financial year as prevention efforts began to take effect, according to the Banking Ombudsman Scheme’s latest annual report.

12 August 2020: Banks to share information about customer complaints

Banks will begin sharing information about customer complaints in an industry-wide “dashboard” that is available from today.

26 March 2020: COVID 19 and your banking FAQ

The Banking Ombudsman Scheme has today released a FAQ on COVID and your banking.  

5 February 2020: Banking services are essential services

TVNZ’s coverage of banks exiting their customers highlights the need for their services to be seen as essential services, not just retail products says Banking Ombudsman Nicola Sladden.

24 January 2020: Banking disputes scheme scores high marks in independent review

The banking sector’s disputes resolution service has scored highly on quality and output following an independent review completed last month.