“The scheme owes much to the wisdom and vision of Sir John. He was a driving force in establishing the Banking Ombudsman Scheme 26 years ago.
“He worked with consumer champions like David Russell to establish the scheme as a free and independent place for banking customers to bring their complaints. This was well before it was a government requirement for banks to belong to such a scheme.
“Sir John was a founding board member for the scheme from 1992-2005. He spoke about the scheme at its 20th anniversary in 2012:
Within the Bankers’ Association, of which I was Chair at the time, there was serious consideration given to how all the bankers could support the scheme so it was effective in protecting the interests of customers and of banks.
Sir John was recognised for his huge contribution to the scheme at its 25th anniversary last year (at 0.22 secs and 1:29secs) https://www.youtube.com/watch?v=R9hGjR1tCbE
“Kua hinga he tōtara i te wao nui a Tāne.
“We extend our heartfelt condolences to Sir John’s family. A mighty tōtara has fallen.”
Please attribute all comments to Banking Ombudsman, Nicola Sladden