2018 Media releases

14 November 2018: Banking Ombudsman Scheme honours Sir John Anderson

“We are very saddened to hear about the passing of Sir John Anderson” says Banking Ombudsman, Nicola Sladden. 

13 November 2018: Human hacking is on the rise: Kiwis being urged to stop and think

New Zealand has seen an 15% increase in scams over the past calendar year, and we will have lost $70 million to scammers by Christmas, according to high level estimates from the Banking Ombudsman for Fraud Awareness Week (11-17 November).

12 November 2018: Fraud on the rise - Kiwis being urged to stop and think

Banking Ombudsman Nicola Sladden says New Zealand customers are losing almost 15 per cent more to scammers than they did last year. Provisional data from the country’s banks suggests customers are on track to lose about $70 million in fraud-related scams this year.

5 November 2018: Banking Ombudsman supports greater focus on consumer outcomes

The Banking Ombudsman Scheme welcomes the report into bank conduct and culture released by the Financial Markets Authority and the Reserve Bank today.

5 September 2018: Financial advice led to portfolio imbalance

Money Week is all about helping New Zealanders get ready for life’s unexpected twists and turns. One of our cases shows the importance of staying vigilant about safeguarding your future.

26 July 2018: Invoice scams

We’ve seen a recent surge in invoice scams in our cases, and banks are also reporting an increase.

26 July 2018: Annual report to 30 June 2018

The Banking Ombudsman Scheme has released its summary annual report detailing another successful year.

26 July 2018: Key trend from cases - scams

We’ve seen more scam cases over the last 12 months, and they’re becoming more sophisticated.