These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
May 2024
Nathaniel said that in 2010 he asked the bank not to contact him or his wife to try to sell them its…
In September 2022, a person who had been the victim of a scam complained to Uma’s bank that Uma had …
In May 2023, Cassius received a call from someone who said they were from his bank’s fraud team. The…
April 2024
In May 2023, Nolan, a cryptocurrency trader, opened an account with a bank, and deposits totalling $…
Idris had a home loan that was nearing the end of its fixed interest period, so he emailed the bank …
Stacy complained that the bank had acted unreasonably and unfairly by closing her accounts. She also…
In August 2019, Maeve fell behind with her home loan repayments, but with help from the bank she was…
March 2024
In early 2018, Joy and Blaine asked the bank for a loan to buy a house with monolithic cladding. The…
In October 2022, Audrey received a text from what she thought was her bank telling her it had frozen…