These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
February 2022
Rosie and her father lost $580,000 in a romance scam. Rosie had power of attorney for her father. Sh…
Robert was approved for a business Mastercard. His employer told him he would be personally liable f…
Geordie lost $30,000 in an investment scam. He authorised the transaction using his internet banking…
Jimmy and his former wife signed a relationship property agreement stating they would each be respon…
November 2021
Rose's husband unexpectedly left her in 2019 after withdrawing large sums of money from their joint …
Thomas complained to a bank on behalf of Sid about transactions on Sid’s account. Sid was very elder…
Antoinette was the victim to an online investment scam. She sent $150,000, all of her savings, overs…
Harriet was the victim of a Facebook lottery scam, in which she was led to believe that she had won …
Vern transferred $60,000 overseas over two months in a romance scam. Then he sent another $11,000 in…