Questions about banking issues? Check here first

June 2022

Concerns about lending decisions /

Couple not misled over loan application to buy farm

Michael and Melissa leased a farm but wanted to buy their own farm. In 2020 the couple approached th…

Read full case note

June 2022

Common scams targeting bank customers /

Delay had no bearing on recovery attempt

In March 2021, Ruby was the victim of an invoice scam. An email purportedly from her builder directe…

Read full case note

June 2022

Freezing an account /

Bank froze funds out of misplaced obligation to sender, not its own customer

Leonardo's daughter did some private work for one of her clients. The client transferred $10,000 int…

Read full case note

June 2022

Concerns about lending decisions /

Correspondence did not suggest approval to borrow more than $1.5 million

In 2020, Max obtained pre-approval from his bank to borrow up to $1.5 million to buy property. Max h…

Read full case note

June 2022

Concerns about lending decisions /

Bank’s lending decision not within our power to investigate

Robbie applied for a business loan in April 2021, but the bank declined his application because his …

Read full case note

June 2022

Processing payments /

Bank acted correctly in putting hold on money from Iraq

In late 2020, Zara opened a foreign currency account at the bank and arranged for the transfer of $U…

Read full case note

May 2022

Concerns about lending decisions /

Bank failed to make clear couple’s income factored into loan application

In December 2019, George approached the bank about a $300,000 loan to help his brother buy a house. …

Read full case note

May 2022

Common scams targeting bank customers /

Complaint about $660,000 loss exceeded our limit

Jerome lost $660,000 in a cryptocurrency scam in 2021.

Read full case note

May 2022

Concerns about lending decisions /

Bank not obliged to lend to café owner

In 2020, Sophie asked the bank to refinance business lending she had at another bank because it woul…

Read full case note

Case notes

Couple not misled over loan application to buy farm

Delay had no bearing on recovery attempt

Bank froze funds out of misplaced obligation to sender, not its own customer

Correspondence did not suggest approval to borrow more than $1.5 million

Bank’s lending decision not within our power to investigate

Bank acted correctly in putting hold on money from Iraq

Bank failed to make clear couple’s income factored into loan application

Complaint about $660,000 loss exceeded our limit

Bank not obliged to lend to café owner