Questions about banking issues? Check here first

June 2024

Fraud & scams /

Nothing in fraud victim’s transactions raised any warning signs

Anne was looking for a better return on money she had inherited which she had recently put in a fixe…

Read full case note

June 2024

Fraud & scams /

Bank refunds 70 per cent of loss after failing to act on scam warning

Cathy was looking for a competitive place to invest her money and in February 2023 she came across a…

Read full case note

May 2024

Concerns about lending decisions /

Bank writes off debts after seriously mishandling complaint

In February 2022, Demitri's bank approved an application to consolidate his overdraft and credit car…

Read full case note

May 2024

Overdrafts / Fraud & scams /

Bank had no power to put ‘money mule’ into unarranged overdraft

In May 2023, Riley’s bank account was credited $88,000, and almost immediately the money was transfe…

Read full case note

May 2024

Retaining personal information /

Bank’s contact was legitimate communication, not marketing

Nathaniel said that in 2010 he asked the bank not to contact him or his wife to try to sell them its…

Read full case note

May 2024

Closing accounts /

Bank’s accusations of illegal conduct caused unwarranted stress

In September 2022, a person who had been the victim of a scam complained to Uma’s bank that Uma had …

Read full case note

May 2024

Fraud & scams /

Bank contributed to loss by failing to have dedicated fraud line in place

In May 2023, Cassius received a call from someone who said they were from his bank’s fraud team. The…

Read full case note

April 2024

Fraud & scams /

Bank’s suspicions of fraud sufficient to justify reversing payments

In May 2023, Nolan, a cryptocurrency trader, opened an account with a bank, and deposits totalling $…

Read full case note

April 2024

Concerns about lending decisions /

Bank had discretion about whether to enforce repayment of cash contribution

Idris had a home loan that was nearing the end of its fixed interest period, so he emailed the bank …

Read full case note

Case notes

Nothing in fraud victim’s transactions raised any warning signs

Bank refunds 70 per cent of loss after failing to act on scam warning

Bank writes off debts after seriously mishandling complaint

Bank had no power to put ‘money mule’ into unarranged overdraft

Bank’s contact was legitimate communication, not marketing

Bank’s accusations of illegal conduct caused unwarranted stress

Bank contributed to loss by failing to have dedicated fraud line in place

Bank’s suspicions of fraud sufficient to justify reversing payments

Bank had discretion about whether to enforce repayment of cash contribution