These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
July 2023
Laurence’s bank approved an application to buy a residential section in 2019. Three years later, Lau…
Rochelle, along with her sister and brother, had enduring power of attorney over their mother's fina…
Peyton bought a business in December 2020. In June 2022, the previous owners contacted Peyton's bank…
In January 2023, Jonas went to a bank branch seeking a personal loan. The staff member approved the …
June 2023
In early 2023, Carson found a competitive term deposit rate on a website that compared rates among b…
Margot and her husband refinanced a joint home loan with the bank in 2015. Margot said she recalled …
In 2017, Buck took out several loans with the bank and agreed to five years of interest-only payment…
In 2016, Zachariah authorised payments totalling more than $1.3 million in the belief he was buying …
Doug checked his bank accounts one day in August 2022 and discovered $60,000 missing from his saving…