These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
October 2022
In early 2020, Oliver and his wife took out a home loan from the bank but separated soon afterwards.…
Fletcher applied to be a new customer at the bank. He explained to a branch staff member that he had…
In 2021, Samuel was approached by someone on Instagram about an investment opportunity. Samuel was …
Des had a loan with the bank secured by a mortgage over his property and had been making loan repaym…
September 2022
Bonnie began reviewing documents about her financial affairs after separating from her husband in 20…
In 2015, George asked the bank what fees he would have to pay if he moved his home loan to another b…
A scammer intercepted emails between Christiana and her bank while she was in the middle of arrangin…
August 2022
Theo took out insurance policies with the bank in 2001. Each year, on the anniversary of doing this,…
Leila and her husband Ali opened bank accounts after moving to New Zealand from Iran in 2014. Some …