These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
October 2006
A company, AB Ltd, bought an online payment system from a bank to help manage its accounts. It chose…
September 2004
Gladys, an elderly woman, used her debit card to buy groceries at her local supermarket. Two days la…