These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
January 2011
Kiri, who was in her 80s, met with one of her bank’s financial advisers to simplify her affairs. She…
August 2010
Sam fell into arrears with her home loan repayments. The bank asked her to sign a repayment agreemen…
April 2010
Timoti invested in a superannuation fund sold through his bank. He made monthly contributions for th…
March 2009
Tani wanted to invest $190,000 and earn $12,000 a year from it – a return of 6.3 per cent. The bank …
June 2008
David became concerned when his bank declined a personal loan application because of a default listi…
May 2008
Alex opened a bank account to repay a loan with a finance company. She arranged a direct debit autho…
October 2007
Enya and her husband, Timothy, were building a house on a section they owned. While the house was be…
June 2007
Kiri and her husband, Hamish, had a credit card with a bank. Kiri was shopping with her 16-year-old …
November 2006
Ali went to an ATM of another bank to withdraw $100. After she entered her PIN, the ATM appeared to …