These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
October 2011
Sam wanted information from his deceased sister’s bank about her accounts. He and his family also wa…
HW Ltd had six insurance policies, with premiums for each paid by direct debit from separate account…
Ali had seen some advertising offering an attractive interest rate for any credit card balance trans…
Logan and his wife Kiri, both signed a guarantee for lending to a trust of which Kiri was a trustee.…
September 2011
Tony agreed to guarantee a loan taken out by a company, of which he was a director. He later resigne…
August 2011
Alex needed to send $US20,000 as quickly as possible to a business partner in London to make an inve…
June 2011
Tama deposited $400,000 with his bank for two years at 5.25 per cent. A year later, he went to the b…
May 2011
Morgan and a group of friends formed a company to buy investment properties. The bank gave the compa…
March 2011
Jamie went to his bank to open an account. While there, a bank officer discussed the bank’s KiwiSave…