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November 2018

Fraud & scams /

Banks required to follow customers’ instructions

Pierce, the owner of a building company, received an invoice from one of his sub-contractors, which …

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November 2018

Chargebacks /

Refund justified when concert tickets didn't arrive

Morgan bought concert tickets online with her credit card through Viagogo, but said she was not made…

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November 2018

Concerns about lending decisions /

No grounds to suggest misleading conduct

Colleen’s business was placed in liquidation by the Inland Revenue Department, although she understo…

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August 2018

Direct debits /

Statement descriptions can require further scrutiny

Aaron joined a gym and gave his credit card details, so a direct debit could be made each fortnight.…

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April 2018

Joint accounts /

Unfair for bank to hold money so long without interest

Kate and her husband Kevin received funds from the Earthquake Commission while in the middle of sepa…

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December 2016

Freeing up capital /

Poor communication led to sale proceeds misunderstanding

Tama and his partner lived in Australia and owned three properties in New Zealand, two of them apart…

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November 2016

Mobile banking /

Call should have raised doubts

Sarah got hold of her friend Ana’s phone banking password. She called the bank and managed to get pa…

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August 2016

Joint accounts /

Bank mishandled account dispute involving employee

Tama and his partner Sarah had joint accounts and a home loan with their bank. Sarah was also an emp…

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August 2016

Chargebacks /

Trader authorised disputed transactions

Tony had accounts with several online binary options trading companies. Tony traded on whether the v…

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