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May 2016

Freezing an account /

Bank follow-up missing after it froze accounts

Kiri was treasurer of a committee supervised by a trust. There was a disagreement between trustees a…

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April 2016

Kiwisaver /

Bank couldn't release KiwiSaver funds directly to customer

David had been living in Australia for several years and wanted to transfer his KiwiSaver savings in…

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April 2016

Foreign cheques /

Bank not responsible for scam victim's loss

Hamish began corresponding online with Sophia, who claimed to live in Malaysia. Hamish believed they…

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April 2016

Hardship and financial difficulty /

Bank gives green light, then red light to building loan

Morgan owned land over which bank A had a mortgage. Morgan approached the bank about borrowing more …

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March 2016

Foreign cheques /

Bank entitled to use less risky clearance method

Sarah regularly received cheques of £1,000 from her family in the United Kingdom. She would deposit …

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March 2016

Freezing an account /

Church conflict not bank's problem to resolve

Ravi and his wife Hana were members of a church congregation. The church had two constitutions, one …

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February 2016

Mistaken payments /

Refusal, not delay, behind non-return of money

Lee wanted to transfer her credit card balance from bank A to bank B. While completing a form at ban…

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February 2016

Travel cards /

Card's conversion disclosure could have been clearer

David completed a tap-and-go transaction at Heathrow Airport using his Air New Zealand OneSmart card…

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January 2016

Clearing cheques /

Bank ignored instructions by allowing early cashing of cheque

Hamish hired a contractor to do work on his property. He gave the contractor a post-dated cheque for…

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Case notes

Bank follow-up missing after it froze accounts

Bank couldn't release KiwiSaver funds directly to customer

Bank not responsible for scam victim's loss

Bank gives green light, then red light to building loan

Bank entitled to use less risky clearance method

Church conflict not bank's problem to resolve

Refusal, not delay, behind non-return of money

Card's conversion disclosure could have been clearer

Bank ignored instructions by allowing early cashing of cheque